AriseVida Care Privacy & Cookie Policy Overview

Last Updated: December 16, 2025

This Website Privacy Policy and Cookie Notice (“Policy”) explains how AriseVida Care (“AriseVida Care,” “AriseVida,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about you when you visit or interact with our website https://arisevida.com/ (the “Site”), contact us, submit forms, request information, request insurance verification, inquire about sober living/housing support, or otherwise engage with us through the Site (collectively, the “Services”).

If you do not agree with this Policy, do not use the Site.

1) WHO WE ARE

AriseVida Care

4040 East McDowell Road, Suite 107

Phoenix, Arizona 85008

United States

Phone: (602) 899-1229

Email: info@arisevida.com

2) SCOPE OF THIS POLICY

2.1 Website-focused policy

This Policy applies to information collected through the Site and related communications initiated through the Site (for example, when you submit a web form or contact us using information on the Site).

2.2 Patient/clinical privacy note (important)

If you become a patient, some information about you may be subject to additional healthcare privacy laws (including HIPAA and, depending on the program and circumstances, additional confidentiality rules). This Policy is primarily for the Site and does not replace any separate patient notices or consents you may receive as part of care.

2.3 Third-party sites and services

This Policy does not apply to third-party websites, services, or applications you may access through links on our Site. Those third parties have their own privacy practices.

3) KEY DEFINITIONS

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with an individual or household.

“Sensitive Personal Information” may include (depending on the law and context) government ID numbers, precise geolocation, login credentials, certain financial information, and health-related information.

“Processing” means any operation performed on information, such as collecting, storing, using, disclosing, or deleting.

4) INFORMATION WE COLLECT

We collect information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

4.1 Information you provide to us

Depending on how you interact with the Site, you may provide us with:

A) Contact and communication information

Name
Email address
Phone number
Mailing address (if provided)
The content of your message and any information you choose to include

B) Insurance verification / benefits inquiry information (may be sensitive)

If you request insurance verification or benefits information, we may collect information such as:

Full name
Date of birth
Insurance carrier name
Member or policy identifiers (as provided by you)
Uploaded images or documents you choose to provide (for example, photos of an insurance card)
Any additional details you choose to share that help us verify benefits or coordinate next steps

C) Sober living / housing interest or application information (as applicable)

If you submit a housing inquiry or application through the Site, we may collect information such as:

Full name
Email address
Phone number
Desired move-in date or timing
Information relevant to placement coordination (for example, gender, enrollment in treatment, income/source of income), if requested in the form
Additional notes you choose to provide

D) Communication preferences and consent

Your preferences regarding how we contact you (phone, email, SMS/text)
Your opt-in/opt-out status for marketing communications
If you opt in to SMS, we may record the date, time, and method of consent and related messaging details

E) Information about others

If you provide information about another person (for example, a family member), you represent you have authority to share that information and that it is accurate.

Important: Please do not submit highly sensitive medical details in free-text website fields. Provide only what a form requests. If you want to share sensitive information, call us to discuss the most appropriate method.

4.2 Information collected automatically (cookies and similar technologies)

When you visit the Site, we (and service providers acting on our behalf) may automatically collect:

Internet/network activity: pages viewed, links clicked, time spent, referring/exit pages, and similar usage data
Device information: device type, operating system, browser type/version, language settings
Approximate location: general location derived from IP address (for example, city/state), not precise GPS unless you explicitly enable it elsewhere
Identifiers: cookie IDs or similar online identifiers
Security information: logs used to help protect the Site and prevent abuse

4.3 Information from third parties

We may receive information about you from third parties such as:

Insurance payers or benefits administrators (for eligibility verification, coverage checks, and billing-related activities)
Referral sources (if you request or authorize coordination, or when permitted by law)
Service providers that support our operations (for example, hosting, analytics, communications providers, security vendors)
Public sources (limited use, such as responding to reviews or verifying contact details)

5) HOW WE USE INFORMATION

We use Personal Information for legitimate business purposes, including:

5.1 To provide and coordinate the Services you request

Respond to inquiries and provide information
Contact you about next steps, scheduling, and services you request
Verify insurance benefits/eligibility and coordinate intake steps (as applicable)
Coordinate housing/sober living interest or placement steps (as applicable)

5.2 To communicate with you

Send service-related communications (appointment reminders, confirmations, updates)
Respond to your requests and questions
Provide administrative notices (policy updates, security notices)

5.3 To operate, maintain, and improve the Site

Provide and maintain Site functionality
Monitor performance, fix errors, and improve user experience
Understand what content is helpful and improve our Services

5.4 For security, fraud prevention, and safety

Protect the Site, visitors, patients, and our organization from fraud, misuse, and unauthorized access
Investigate suspicious activity and enforce our policies

5.5 For legal and compliance purposes

Comply with applicable laws and regulations
Respond to lawful requests and legal process
Establish, exercise, or defend legal claims

5.6 Marketing and outreach (subject to your choices)

Provide information about our programs, services, or events that may interest you
Measure the effectiveness of outreach campaigns

You can opt out of marketing communications at any time (see Section 9).

6) COOKIES AND SIMILAR TECHNOLOGIES

6.1 What are cookies?

Cookies are small files placed on your device that help websites function and may collect information about browsing activity. We may also use pixels, tags, scripts, local storage, and similar technologies.

6.2 Types of cookies we may use

Strictly necessary cookies: essential for Site functionality and security
Functional cookies: remember preferences (where available)
Analytics cookies: help us understand how the Site is used and improve performance
Advertising cookies: help measure advertising effectiveness and, if used, support more relevant advertising

6.3 Your cookie choices

You can control cookies through:

Browser settings (block, delete, or limit cookies)
Device settings (where applicable)
Any cookie banner or preference tool we may provide on the Site (if implemented)

If you block cookies, some Site features may not work properly.

6.4 Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” signals. Because there is no consistent standard, we may not respond to all DNT signals.

If your browser broadcasts a Global Privacy Control (GPC) signal, we will treat it as a request to opt out of certain disclosures that may be considered “sale” or “sharing” of Personal Information under applicable U.S. state privacy laws, to the extent required by law and technically feasible.

7) HOW WE DISCLOSE / SHARE INFORMATION

We do not rent your Personal Information. We do not sell Personal Information for money.

We may disclose Personal Information in the following circumstances:

7.1 Service providers (vendors and contractors)

We may share information with trusted vendors that help us operate our Site and business, such as:

Website hosting and maintenance providers
IT and security providers
Communications providers (email, phone, SMS)
Analytics providers (if used)

These vendors are permitted to use Personal Information only to provide services to us and must protect it under contractual obligations.

7.2 Insurance, billing, and payment-related disclosures

If you seek services, we may disclose information as needed to:

Verify eligibility/benefits
Submit claims or coordinate authorizations (where applicable)
Manage billing, payment responsibilities, and related administrative functions

7.3 Housing/sober living coordination (as applicable)

If you request sober living or housing support, we may disclose limited information as needed to evaluate eligibility and coordinate placement and support.

7.4 Legal, compliance, and safety

We may disclose information when we believe it is necessary to:

Comply with law, regulation, subpoena, court order, or lawful governmental request
Protect the rights, safety, and property of AriseVida Care, our patients, visitors, staff, or others
Investigate or prevent suspected fraud, security incidents, or policy violations

7.5 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale/transfer of some or all assets, information may be disclosed or transferred as part of that transaction, subject to appropriate protections and applicable law.

7.6 With your direction or consent

We may disclose information for other purposes when you direct us to do so or provide consent.

7.7 De-identified and aggregated information

We may disclose de-identified or aggregated information that cannot reasonably be used to identify you.

8) PAYMENTS AND FINANCIAL INFORMATION (INSURANCE AND CASH PAY)

8.1 Insurance billing

If you use insurance, we bill your insurance and may collect and use information necessary to verify benefits, submit claims, and support payment and administrative processes.

8.2 Cash pay (in-person Square terminal)

If you do not have insurance, we accept cash-pay. Cash-pay is collected in person at our clinic prior to services being rendered. In-person card payments are processed through a Square terminal. We do not intentionally collect full payment card numbers through the Site for in-person Square payments.

Square’s processing and protection of payment information is governed by Square’s own policies and security practices.

9) SMS/TEXT AND EMAIL COMMUNICATIONS

9.1 SMS/text messages

If you opt in to receive SMS messages:

We may send service-related messages such as scheduling, reminders, and next steps.
Message and data rates may apply.
You can opt out by replying STOP (or using any opt-out method described in the message).
We may maintain records of consent, opt-in/opt-out status, and message delivery details.

9.2 Email communications

If you opt in to marketing emails, you can unsubscribe using the link in the email (where provided) or by contacting us.

Even if you opt out of marketing, we may still send important service-related or administrative communications.

9.3 Confidentiality note

Standard email and SMS are not always fully secure. If you prefer more confidential communications, contact us to discuss alternative methods.

10) DATA RETENTION

We retain Personal Information only as long as reasonably necessary for the purposes described in this Policy, including:

providing Services and responding to requests
maintaining business and operational records
meeting legal and regulatory obligations
resolving disputes and enforcing agreements
maintaining security logs and preventing fraud

Retention periods vary based on the type of information and whether you become a patient.

11) SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information, which may include:

access controls and least-privilege permissions
encryption in transit where appropriate (such as SSL/TLS)
monitoring and logging to detect and prevent misuse
staff training and confidentiality expectations

No method of transmission or storage is 100% secure. You use the Site at your own risk.

12) YOUR PRIVACY RIGHTS AND CHOICES (U.S.)

Depending on your state of residence and applicable law, you may have rights such as:

Right to access: request confirmation of whether we process your Personal Information and access to it
Right to correction: request correction of inaccurate Personal Information
Right to deletion: request deletion of Personal Information (subject to legal exceptions)
Right to portability: request a copy of certain information in a usable format
Right to opt out: opt out of certain processing, such as targeted advertising, in some jurisdictions
Right to appeal: in some jurisdictions, appeal certain decisions we make about your request

How to submit a request:

Email: info@arisevida.com (use subject line “Privacy Request”)
Phone: (602) 899-1229
Mail: AriseVida Care, 4040 East McDowell Road, Suite 107, Phoenix, AZ 85008

We may need to verify your identity before processing certain requests. If permitted, you may use an authorized agent, but we may require proof of authorization and verification.

Non-discrimination:

We will not discriminate against you for exercising privacy rights.

13) CHILDREN’S PRIVACY

The Site is intended for adults. We do not knowingly collect Personal Information from children under 18 through the Site. If you believe a minor has provided Personal Information to us, contact us and we will take appropriate steps consistent with applicable law.

14) EMERGENCY / CRISIS DISCLAIMER

The Site is not intended for emergency communications. If you are in immediate danger, call 911.

If you or someone you know is experiencing a mental health crisis, call or text 988 in the United States.

15) EXTERNAL LINKS

The Site may contain links to third-party websites or services. We do not control and are not responsible for third-party privacy practices. Please review third-party policies before providing information.

16) CHANGES TO THIS POLICY

We may update this Policy from time to time. The “Last Updated” date at the top shows when this Policy was last revised. Changes are effective when posted. Your continued use of the Site after changes are posted means you accept the updated Policy.

17) CONTACT US

If you have questions about this Policy or want to exercise your privacy rights, contact: