Accessibility Statement

5.1 Access to information and care

AriseVida Care LLC (AriseVida Care) is committed to making information about our behavioral health, substance use treatment, and related support services accessible to people with disabilities. We want people to be able to learn about care, contact our team, request an admission assessment, ask about insurance, understand their rights, and raise concerns using a method that works for them.

This statement explains how to request assistance with our website and services, the accessibility principles that guide our digital work, and how to report a barrier. It applies to the public pages and digital features we operate at arisevida.com, including mobile views, navigation menus, admission and insurance inquiries, downloadable materials, and website notices. When we arrange other digital tools for our services, we consider their accessibility as part of the way the service is delivered.

People experience access barriers in different ways. A disability may be visible, nonvisible, temporary, or changing. You do not need to identify a legal category or provide a diagnosis simply to report a website problem. Explain what you were trying to do and what prevented you from doing it.

5.2 Get help now

If a page, form, document, video, or other feature is difficult to use, contact us:

• Contact: Mike Fagan, Accessibility Coordinator
• Telephone: 602-899-1229
• Email: mike@arisevida.com
• Mail or in person: 4040 East McDowell Road, Suite 107, Phoenix, AZ 85008
• Relay: Use your preferred telecommunications relay service, including 711, when calling our telephone number.
• Clinic hours: Monday–Friday, 6:00 a.m.–noon; Saturday, 6:00–9:00 a.m.; Sunday closed, Arizona (Phoenix) time.
• Nonemergency text line: 602-851-6964 accepts messages 24 hours a day, including after clinic hours. Text availability does not guarantee an immediate response.

Ask for “website accessibility help,” an alternative format, communication assistance, or a reasonable modification. You may make a request to any staff member. Requests are routed to the Executive Director, Program Director, or their designee, who reviews the request and available options and communicates the decision or an effective alternative. You may ask a representative to help, subject to appropriate consent and confidentiality protections. We do not charge for required accessibility assistance.

If an online form prevents you from submitting an admission inquiry or insurance question, contact us so we can arrange an accessible way to complete that task. Difficulty using our website does not itself make you ineligible for services. An alternative process should provide access to the same relevant information and opportunity, while respecting privacy and applicable clinical requirements.

Our accessibility contacts and text line are for nonemergency requests. Avoid sending unnecessary medical details through ordinary email or text. For immediate danger or a medical emergency, call 911. For a behavioral health crisis, call or text 988. Do not wait for a response to an accessibility message in an emergency.

5.3 Our website accessibility goal

Our goal is to make our web content and essential online processes accessible using recognized accessibility practices, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a baseline. We also consider improvements described in WCAG 2.2 when appropriate. These guidelines address how content can be perceived, navigated and operated, understood, and used with assistive technologies.

This statement describes our accessibility objective and assistance process. It is not a certification that every page, document, interaction, or outside service fully conforms to a technical standard. A reliable conformance claim requires testing of the actual content and complete user processes, including the desktop and mobile experiences. If you encounter a problem, we want to know so it can be evaluated and addressed.

Our Executive Director oversees an annual review of accessibility barriers and our accessibility plan. The accessibility of a health service involves more than a technical website score. We must also consider whether people can understand information, communicate with staff, complete necessary steps, and obtain appropriate help in a timely manner.

5.4 What we aim to support

Our accessibility priorities include the following:

• Clear structure and navigation. Meaningful page titles, headings, links, and navigation help users understand where they are and move through service information and legal notices.
• Keyboard access. Menus, buttons, form controls, dialogs, and preference settings should be operable without a mouse, with a visible focus indicator and a logical order.
• Readable content. Adequate contrast, resizable text, and layouts that remain useful when magnified support readers with different visual needs. Information should not depend on color alone.
• Accessible forms. Fields should have understandable labels and instructions. Errors should identify the problem and help the user correct it without unnecessary repetition or loss of information.
• Useful nonvisual information. Meaningful images should have appropriate alternatives. Decorative images should not add distracting announcements for screen-reader users.
• Accessible media and documents. Where needed, captions, transcripts, audio description, readable document structure, and alternative formats help people receive equivalent information.
• Predictable interactions. Users should be able to understand controls, avoid unexpected changes, and manage movement or time limits where applicable.

These are the criteria we use to evaluate improvements, rather than a representation that every feature has already passed testing. Reports about admission steps, date-of-birth inputs, insurance forms, mobile menus, and documents are especially helpful because these features can affect access to services or rights.

5.5 Requesting another format or communication assistance

If you cannot use a document or need information in another format, identify the document and your preferred format. Options may include accessible electronic text, large print, audio, Braille where appropriate, a qualified reader, or staff assistance. For conversations or appointments, appropriate services may include a qualified sign-language interpreter, real-time captioning, or another effective communication aid.

Tell us your usual communication method and what works best for you. We give primary consideration to your requested communication aid and assess the nature, length, complexity, and urgency of the communication. We also consider communication needs of an appropriate companion when we need to communicate with that person. Required assistance is provided without charge and with attention to privacy and independence.

You are not required to bring your own interpreter. A family member, child, or automated captioning or translation feature may not provide adequate communication for a clinical discussion or a rights-related document. We assess the assistance needed rather than assuming that written notes or an automated tool will always be sufficient.

5.6 Reasonable modifications and in-person access

You may request a change to a policy, practice, or process because of a disability. Examples include help completing paperwork, an alternative way to receive instructions, additional communication time, or an adjustment to how an appointment is conducted. Tell us what barrier you experience and the change you are requesting. When information is needed to assess the request, we seek information relevant to the disability-related need and use appropriate confidentiality safeguards.

Advance notice may help arrange an interpreter or another resource, but a request is not denied merely because it was made on the day assistance was needed. If a particular requested change cannot be provided under an applicable legal exception, the responsible person will evaluate the reason, consider alternatives, and explain the outcome. A general accessibility statement does not substitute for an individualized response.

For questions about a clinic entrance, parking, restroom, treatment room, service animal, or supportive housing accommodation, contact us before your visit if possible. Supportive housing is operated by UnityBridge Recovery LLC under common ownership with AriseVida Care LLC; housing-specific accommodation requests are coordinated with the responsible housing operator. We will help identify the relevant location and responsible staff member. Our Nondiscrimination Notice provides additional information about disability accommodations and civil rights complaints.

5.7 Other providers' technology and telehealth

Some services may involve systems operated by other organizations, such as a patient portal, telehealth platform, map, payment service, or externally hosted form. If an outside tool is part of a service we provide or arrange, report barriers to us as well as to that provider when practical. We will assess the issue, work with the responsible party when appropriate, and consider an effective way for you to complete the relevant task. Referring you to a vendor does not replace our own applicable accessibility responsibilities.

An independent external website may have its own accessibility information. If you need information from an external resource to understand or access our services, tell us what you need so we can consider appropriate assistance. If telehealth technology prevents effective communication, contact the care team to discuss assistance or a clinically appropriate alternative.

5.8 Reporting a barrier and following up

Please provide whatever information you comfortably can: the page address or document title, the task you were attempting, what happened, and a safe way to contact you. If known, your device, browser, assistive technology, and approximate date of the problem may help us reproduce it. A screenshot is optional; remove medical information or another person's details before sharing it. You do not need technical knowledge or a complete set of details to ask for help.

We will assess requests according to the impact on access, urgency, and available effective options. Tell us if the problem affects an upcoming appointment, treatment, admission, medication-related communication, consent, or a filing deadline. We will seek an appropriate interim method while a technical issue is reviewed. If you do not receive help or the proposed solution does not work, contact Arthur Allayev, Civil Rights Coordinator, at arthur@arisevida.com or 602-899-1229 and ask for further review under our Client Grievances policy. Concerns about Mike Fagan may be directed to Arthur Allayev; concerns about Arthur Allayev may be directed to Mike Fagan at mike@arisevida.com or the main telephone number. If both are involved, or you prefer to report externally, the outside agencies in our Nondiscrimination Notice are available without first completing an internal process.

You may raise accessibility concerns without retaliation. You may also contact an external agency without first completing our process; our Nondiscrimination Notice explains those options. This statement does not waive or limit rights under applicable disability, civil rights, healthcare, or consumer protection laws.