The intake coordinator is a good starting point for someone considering care, comparing services, beginning admissions, or trying to understand what may be required next. Families and referral partners may also call with general questions.

Yes. The 24/7 Admissions Text Line is (602) 851-6964. Messages may be sent at any time, although response timing may vary. Do not text insurance cards, medical records, identification documents, or highly sensitive information unless the team directs you to an approved method.

Your name, a callback number, and a general idea of what you are seeking can be helpful. Insurance information may be useful when asking about benefits, but you do not need to have every document or answer ready before contacting us.

Yes. Families, hospitals, providers, justice partners, and community organizations may contact the team with general questions. Patient-specific information requires appropriate permission or authorization when applicable.

A care advisor can help begin the verification process or direct you to the Verify Insurance page. Verification is not a guarantee of coverage, authorization, approval, admission, or payment.

The Intake Coordinator and Admissions Text Line are not emergency-response services. For an immediate medical or safety emergency, call 911 or go to the nearest emergency department.