Nondiscrimination Notice

4.1 Our commitment to equal access

AriseVida Care complies with applicable federal civil rights laws. AriseVida Care LLC (AriseVida Care) is committed to providing respectful, accessible behavioral health and substance use treatment services. We do not exclude people, deny benefits, or treat people less favorably in our health programs because of race, color, national origin, including primary language or limited English proficiency, sex, age, or disability, as prohibited by applicable law. We also respect the patient protections in Arizona's outpatient treatment center rules, including the right not to be discriminated against based on national origin, race, religion, gender, sexual orientation, age, disability, marital status, or diagnosis. Our policy further requires respectful treatment without harassment based on gender identity or expression, family status, veteran status, or another characteristic protected by applicable law. Our organizational commitments may exceed the minimum requirements of a particular law; different laws do not necessarily cover every characteristic in the same way.

This notice applies to access to our website and to the health programs and related activities that AriseVida Care operates, including inquiries, referrals, admissions, assessments, treatment planning, medication services, counseling, intensive outpatient services, peer support, case management, discharge planning, and related administrative communications. Our expectations apply to staff and people acting on our behalf. We also prohibit discrimination because of a person's association with someone who has a protected characteristic.

We recognize that fear of stigma can prevent people from seeking help. A mental health diagnosis, disability, history of substance use treatment, or participation in recovery does not make a person less deserving of dignity. Our staff should address people courteously, explain processes clearly, and consider each person's actual needs rather than assumptions about a diagnosis, background, language, or appearance.

4.2 Fair and individualized service decisions

We consider admission and treatment requests using relevant clinical information, our licensed scope of services, available capacity, and lawful program requirements. Equal access does not mean that every treatment is appropriate for every person or that every requested service is available. It does mean that we will apply relevant criteria fairly, consider reasonable modifications, and avoid exclusion based on stereotypes. A decision that a different level of care is needed should be based on the person's individual circumstances and clinical needs.

We do not automatically deny access merely because someone is receiving lawfully prescribed medication for opioid use disorder, such as methadone or buprenorphine. Medication use and recovery history must be assessed in context, including individualized clinical and safety considerations. We do not treat prescribed medication for opioid use disorder as illegal drug use. Requests involving a return to substance use, intoxication, withdrawal, or another urgent condition require an appropriate clinical response and consideration of the care setting needed.

We serve people using AHCCCS/Medicaid, Medicare, commercial insurance, and self-pay arrangements, subject to the coverage and payment terms applicable to the requested service. Insurance verification, coverage limitations, and payment arrangements are addressed separately from a person's right to nondiscriminatory treatment. Nothing in this notice guarantees insurance payment, a particular appointment, a residential placement, or a service outside our capabilities. Any applicable notice, continuity-of-care, grievance, appeal, or reasonable-accommodation rights remain in effect.

4.3 Free language assistance

If you prefer to speak or read in a language other than English, tell a staff member or contact Arthur Allayev, Civil Rights Coordinator. We provide timely language assistance without charge when needed to give you meaningful access to our health programs. This can include a qualified interpreter and translation of important written or electronic information. You may request help during an inquiry, admission, appointment, consent discussion, treatment planning meeting, discharge, billing discussion, or grievance.

You do not have to bring or pay for your own interpreter. Please tell us your preferred language and dialect, if relevant. We do not require a child, friend, relative, or unqualified employee to interpret. If you want an accompanying adult to interpret, we must first assess whether that arrangement is appropriate and complete the safeguards required by applicable law. Emergency exceptions are narrow and temporary. You may decline offered language assistance; staff may explain how a qualified interpreter supports accurate communication and informed decision-making.

You may request assistance in English, Spanish, Russian, or another language. Language assistance is not limited to those examples or to people who speak one of the languages displayed on our website. If your language is not listed, contact us. Automated translation may contain errors and does not replace qualified interpretation or required review of important translations.

4.4 Communication and disability accommodations

We provide reasonable modifications and appropriate auxiliary aids and services free of charge and in a timely manner when needed for accessibility, effective communication, and an equal opportunity to participate. Examples may include qualified sign-language interpreters, real-time captioning, accessible electronic information, large print, Braille or audio formats when appropriate, assistance completing forms, and additional time to communicate. The appropriate assistance depends on the person and the communication involved; no single format works for everyone.

Tell us what helps you communicate and participate. We give primary consideration to your requested communication aid and work with you to identify an effective solution. If a requested method cannot be provided under an applicable legal exception, we will explain the concern, consider effective alternatives, and review the request through the appropriate responsible person. Convenience alone is not a reason to deny an accommodation.

These protections extend to appropriate companions with disabilities when we need to communicate with them about your care, subject to your consent and applicable confidentiality requirements. You may use a telecommunications relay service to contact us, including 711. You may request assistance before a visit or when the need becomes apparent. Advance notice can help arrangements, but we do not reject a request solely because it was not made in advance.

4.5 Service animals and housing-related requests

We permit service animals as required by applicable law in areas where patients and members of the public are allowed. Staff will not require service-animal certification or impose a pet fee as a condition of lawful access. Legitimate safety concerns are evaluated individually. If an animal must be excluded for a legally permitted reason, we will consider how the person can continue to receive services without the animal.

UnityBridge Recovery LLC operates supportive housing under common ownership with AriseVida Care LLC. Requests involving supportive housing, residence rules, or assistance animals in housing are reviewed with the responsible housing operator under the laws applicable to that setting. A clinic's service-animal rule does not by itself resolve every housing accommodation request. Contact Arthur Allayev, Civil Rights Coordinator to request a modification or help identifying the responsible housing provider.

4.6 How to request help or file an internal grievance

Contact:

• Coordinator: Arthur Allayev, Civil Rights Coordinator
• Telephone: 602-899-1229; relay users may dial 711.
• Email: arthur@arisevida.com
• Mail or in person: 4040 East McDowell Road, Suite 107, Phoenix, AZ 85008
• Website: arisevida.com — Nondiscrimination, Accessibility, and Client Grievances pages.
• Clinic hours: Monday–Friday, 6:00 a.m.–noon; Saturday, 6:00–9:00 a.m.; Sunday closed, Arizona (Phoenix) time.
• Nonemergency text line: 602-851-6964 accepts messages 24 hours a day, including after clinic hours. A text does not guarantee an immediate response. Do not include unnecessary medical information in a text. For an emergency, call 911; for a behavioral health crisis, call or text 988.

You may tell a staff member, call, write, or use an available accessible complaint process. You do not need legal terminology or a particular form. Staff will help document an oral complaint and arrange language or communication assistance without charge. A representative may assist you, consistent with applicable consent and confidentiality rules. If your concern involves Arthur Allayev, contact Mike Fagan at mike@arisevida.com or 602-899-1229. If it involves Mike Fagan, contact Arthur Allayev at arthur@arisevida.com or 602-899-1229. If both are involved, or you prefer an external review, you may contact the outside agencies below directly. You are never required to use an internal process first.

Please describe what happened, when and where it happened, the people involved if known, and how you would like us to contact you safely. You may explain what would help resolve the concern and provide relevant supporting information. Provide only the sensitive information reasonably needed; ask us for a secure method before sending medical records. We accept anonymous concerns, although anonymity or missing details may limit follow-up and investigation.

We will review the concern promptly and fairly, seek relevant information, and provide an explanation of the outcome to the extent allowed by law and available contact information. Where appropriate, we will identify corrective steps. Our Client Grievances policy explains the review and reconsideration process. Information is shared with people who need it for appropriate investigation, response, care, or legal obligations. We cannot promise absolute confidentiality or disclose another person's protected information.

4.7 No retaliation and your right to contact outside agencies

We do not intimidate, threaten, retaliate against, or otherwise penalize anyone for requesting an accommodation, using language assistance, raising a concern in good faith, filing a discrimination complaint, or participating in an investigation. If you believe retaliation has occurred, report it using the contact information above or an external agency below. Your complaint does not remove our responsibility to address your ongoing care needs appropriately.

You may contact an outside agency without first using or completing our internal process. An internal complaint ordinarily does not pause an outside filing deadline.

U.S. Department of Health and Human Services, Office for Civil Rights (OCR). File through the OCR Complaint Portal, follow the civil rights complaint instructions, or mail a written complaint to Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201. For help, call 1-800-368-1019 or TDD 1-800-537-7697. OCR generally requires a written complaint within 180 days of when you knew the act or omission occurred and may extend that period for good cause.

Arizona Attorney General, Civil Rights Division. Information and intake are available through the Civil Rights Intake Questionnaire. The public accommodation discrimination page explains that public accommodation complaints must generally be filed within 180 days. Different claims may have different procedures and deadlines.

U.S. Department of Justice. Information about disability discrimination complaints is available through the ADA complaint process. These external agencies determine their own jurisdiction and procedures.

4.8 Notice of available assistance

Free language assistance is available. Appropriate aids and services to provide information in accessible formats are also available free of charge. Call 602-899-1229, use relay 711, or speak with a staff member. We can help you understand this notice and request the assistance you need.

Translated notices are provided in our Language Assistance and Accessible Formats notice. Contact Arthur Allayev if you need this information in another language or format.